Purchases from Run-pc.com are subject to the following terms and conditions:

     General Information

• Return package MUST have a RMA (Return Merchandise Authorization) number provided by Run-pc Inc. RMA number must be written on the outside box of the return package. Any merchandise returned without a RMA number will be rejected from Run-pc Inc.
• One RMA number can be issued only for one item. If you plan to return more than one item, then you would need to request a different RMA number for each item.
• All RMA returns must be received within 10 days from the RMA number issued date.
• All return(s) must have the original packaging and accessories. A copy of the invoice must be included in returning package.
• Please pack the return package well. All duplicators must be double pack in their original box(es). If the original package material is lost, please contact Run-pc Inc. for packing information. Run-pc Inc. will not be responsible for any shipping loss or physical damages. We strongly recommend you to purchase shipping insurance on the returned item(s).
• Shipping and handling, insurance, and labor fee will not be refunded in any case. Buyer is always responsible for return shipping costs and insurance; Hence Run-pc Inc. will not reimburse any return shipping cost.
• Under no condition, Run-pc Inc. will cross-ship any item. In other words, we will not ship out any exchange item(s) until we received the RMA return item(s).
• For replacements, Run-pc Inc. ships back to the customer via Ground Shipping in the continental US. In non-continental US, customer pays for shipping both ways.
• Run-pc Inc. reserves the right to refuse service that has violated our return policies.
• Run-pc Inc. is not responsible for typographical errors in this web site or any of our advertisements.

• All requests must be made within 14 days from the invoice date. NO refund or exchange after 14 days.
• All claims for damage, missing items or shipment errors must be made within 3 days after receipt of shipment.
• If your burner is not listed on your purchased DVD media’s compatibility list, then there is no refund or exchange.
• Used CD/DVD Printers, CD media, and DVD media are not refundable.
• No refund/exchange of any item unless it is defective or unable to repair.
• No refund/exchange of any item if such item cannot do other than what has been advertised.
• 30% restocking fee maybe charge on current market price for merchandise in resellable condition returned within 14 days from the invoice date.
• Please allow 8-10 business days to process your return/exchange(NOT include shipping period). Please note that shortage of inventory, overload or other special circumstances might delay the process.

     Warranty

• All warranty periods start on the invoice date.
• Removal of warranty labels and/or serial number will void all warranty.
• Physical Damage will void all warranty
• Most of the computer electronic products come with one year parts and labor warranty. However, some products may come with a shorter warranty period or manufacture warranty only. Shorter warranty or manufacture warranty products will be mentioned on the item description.
• Some of our products come with manufacture warranty only. With these products, please contact the manufacture directly regarding any RMA issue.