Q: 1.Is my DVD duplicator standalone?
A: Yes, all of our DVD duplicators are fully standalone with simple one touch buttons to duplicate. No computer knowledge is     required AT ALL.

Q: 2.Can I set my duplicator to copy at the different speeds?
A: Yes, the duplicator's speed is the maximum speed it can handle. It can be set to record at any speed lower than its maximum     speed.

Q: 3.If I buy an 8x DVD duplicator, can I use 1x or 4x media to copy at 8x?
A: No. The DVD duplicator will determine the media's maximum certified duplication speed and cannot exceed that rate.

Q: 4.Can my DVD duplicator copy CDs?
A: Yes, all of our DVD duplicators are capable of coping CD's as well.

Q: 5.Are the duplicators made by Pioneer/Nec/Plextor?
A: No. Even though those companies supply the reading/writing drivers, the actual duplicator is not created by those     companies.Many of the vital parts such as the controllers, chassis, power supply, etc. are created and assembled by the     duplicator's manufacture.

Q: 6. Can your duplicator make copies from masters created on an apple computer? / MAC?
A: Yes. Once you generate a master disc, the duplicator will make an exact digital duplication of the original regardless of what     type of computer or program the master disc was created on.

Q: 7. Can the DVD Duplicator also duplicate CD+G discs?
A: No. Even though the DVD duplicators can duplicate the CD format, they do not have the CD+G feature. In order to duplicate     CD+G, you need to purchase our special CD+G duplicator.

Q: 8. Can I burn different titles at the same time by using your duplicator?
A: No. The duplicator can only duplicate one title at a time.

Q: 9. Can I duplicate business card size CD-R's or mini CD-R's with your duplicator?
A: Yes. Our duplicators support all sizes of media.

Q: 10. If I buy a multi-target duplicator, can I choose to burn on less than the maximum targets available?
A: Yes. The number of drives on the duplicator is merely the maximum number of duplications you can produce at one time. You      can make any number of duplications up to the maximum without any concerns.

Q: 11. What is the difference between using the burner on a computer and a CD/DVD duplicator?
A: Our duplicators are designed to maximize the quality of the duplicated disc and generally produce better quality discs than a     computer. Our duplicators are much easier to use with one touch operations instead of requiring and understanding specific     software programs. Duplicators can be set up anywhere there is a power outlet while a computer requires specific programs and     is often too difficult to transport. Most computers only offer one CD or DVD driver while a duplicator can come with multiple     drivers and can make multiple copies simultaneously.

Q: 12. Do I need to use specific CD/DVD media with a specific duplicator?
A: No. Our duplicators work with most every brand of media on the market. However, using better quality media will result in better     quality duplications .

Q: 13. What is the difference between the VideoBuster duplicators and the original format duplicator?
A: The main difference is that the VideoBuster duplicator applies VCIT technology onto DVD+R media duplicates to make them     compatible with up to 99% of the DVD players. This is very important if you use the DVD+R format and want to ensure optimal     compatibility. Otherwise they have all the same functions.

Q: 14. How could I tell if the duplicated copies are accurate or if they have problems?
A: You can test duplicated copies for accuracy by performing our ˇ§Compareˇ¨ function. This function compares the duplications to     the original master disc by comparing the duplicated disc bit by bit. This process ensures the duplication is a 100% exact     duplication of the original, providing optimal playback ability. If there is a recording problem, the duplicator will notify you on the     display there was a failure and keep the affected disc in the machine so you can identify which one(s) are defective without     disrupting the rest of the duplicating process.

Q: 15. How come I can't duplicate my masters created by my DVD Video Recorder, such as the Panasonic DMR Series?
A: DVD video recorders such as the Panasonic DMR Series or similar recorders, requires you to manually finalize the recorded     data before you can play these discs on other DVD players or use a duplicator. If the duplicator does not accept the recorded     DVD, most likely you have not finalized your masters before you put them into the duplicators.

Q: 16. I have very high fail rates on my duplication, what can I do to prevent it?
A: In most case, high fail rates are due to the readability of your master disc, especially for high-speed duplication. We strongly     recommend re-creating your master at a low speed, such as (4x for CD Duplicators and 1x for DVD Duplicators) and using high     quality blank media. Then, you can use the recreated disc to be the new master disc which should be used as the source to     create duplications. This process is called Master Recreation and it will reduce the fail rate significantly.

Q: 17. The music CD I copied has crack sounds, why?
A: The reason is most likely due to the condition of your master. The quality of your blank media also plays a significant part in the     finished sound quality. By reducing the duplication speed to say (16x) and using higher quality blank media should resolve the     problem.

Q: 18. How come I can't play my duplicated recorded DVD (DVD-R or DVD+R) video from the DVD duplicator on my DVD     player? "
A: Duplication playback problems usually occur for two reasons:
   --The DVD player is an older model and the DVD-R or DVD+R playback format was not added at that time. Try using a newer    DVD player, as most DVD players today support DVD-R and/or DVD+R disc format.
   --Your blank media is low quality. DVD players may not be able to play every kind of DVD-R or DVD+R media. If you are using    sub-standard media, you may encounter playback problems. Thus, we strongly suggest you to use a better playback compatible    DVD-R blank media.

Q: 19. Can the duplicators duplicate -R only (or +R only)?
A: All of our duplicators are able to duplicate both formats. They can either copy DVDˇVR/RW to DVDˇVR/RW, DVD+R/RW to     DVD+R/RW, DVDˇVR/RW to DVD+R/RW, and DVD+R/RW to DVD-R/RW

Q: 20. Are you buying a true 8x DVD duplicator?
A: Be smart when you purchase a true 8x DVD duplicator! Lots of 8x DVD Duplicator sellers are not selling true 8x speed     duplicator. why? Simply because their duplicators do not have three necessary components to achieve 8x duplication speed.     These components are 8x or above bandwidth controlling unit, hard drive and 128MB buffer memory. Without these     components, duplicators usually can't achieve true 8x duplication speed. A true 8xduplication speed takes about 7min for     4.7GB full DVDR and about 3~4min for half full DVDR. Please verify with your seller that you are buying a true 8x DVD     duplicator before purchase. Remember that we guarantee all of our 8x DVD Duplicators can burn at true 8x speed!
    Note : 1.You must use 8x DVD media in order to achieve true 8x duplication speed.
              2.Duplication Speed is based on Pioneer 8x DVD dupilcatior.

Q: 21. Can I upgrade my duplicator?
A: Yes. All duplicators can be upgraded by sending them back to the manufacturer for a nominal fee. Often times the software can     be upgraded through firmware/software which can be provided by the manufacturer. Software upgrades are determined on a case     by case basis. They may or may not involve a fee. Any attempts to alter the machine on your own or through a non-authorized     service technician will nullify the warranty.

Q: 22. Is the aluminum chassis better than the steel chassis?
A: Yes. The aluminum chassis is not only significantly lighter than steel, but it also diffuses heat better to allow continuous use     without concern for overheating.

Q: 23. If I buy the 8x duplicator now, can it be upgrade to 16x later?
A: Yes. The duplicators can be upgraded at our factory for a nominal fee. Any attempts to alter the machine on your own or     through a non-authorized service technician will nullify the warranty.

Q: 24. If I buy a duplicator now, can I add more drives/burners later on in the future?
A: No. All of the duplicators are assembled to exact specifications depending on the number of drivers to be included. There will     not be enough space to add any additional drivers later.

Q: 25. Will the duplication speed affect the quality of the duplicated discs?
A: The higher the speed the more chances that there can be some quality drop-off. However, the amount of diminished quality is     very minute and will not make a difference or be noticeable to most people.

Q: 26. Will a multi-drive duplicator takes longer to make duplications than a 1 to 1 duplicator?
A: No. All drives make simultaneous duplications. So it takes the same amount of time to duplicate 1 disc as it does to duplicate     the maximum drives on the unit.

Q: 27. Can the DVD duplicators duplicate a DVD that is bigger than 4.7 GB?
A: Yes, but only specific models. Review the duplicator specs to determine if it can handle double/dual layer DVD's (8.5 GB -     DVD9) or not. If the duplicator lists that it can handle double/dual layer or DVD9, then it can. If not then it won't be able to     duplicate anything larger than the standard DVD5 or 4.7GB disc. In either case, you can only duplicate a DVD5 to DVD5 or     DVD9 to DVD9. An 8.5 GB disc can not be duplicated onto a 4.7GB disc and vice versa.

Q: 28. Can I copy a CD or VCD to a DVD using your duplicator?
A: No. One format cannot be duplicated to another. For example, CD's can only be duplicated to CD (including VCD to CD) and     DVD's to DVD.

Q: 29. Can the duplicator make copies of copy protected material?
A: No. If the disc you wish to duplicate is copy protected, they cannot be duplicated.

Q: 30. What is copy protection and what does it apply to?
A: Copy protection is a way to ensure those not authorized to make duplications, do not. Most likely all movies and video games     that you rent from a video rental store such as Blockbuster or purchase from the store have copy protection on them. They     cannot be duplicated in their original form.

Q: 31. Will my DVD duplicator duplicates PAL format?
A: Yes, our DVD duplicators will duplicate both NTSC and PAL DVD Video format. However, your duplications will be in the same     format as the master disc. If you're duplicating the PAL format the duplications will be in the PAL format. The same applies for     NTSC.

Q: 32. Can my DVD duplicator, duplicate Authoring DVD's?
A: Yes. Our DVD duplicator can duplicate your Authoring DVD master into General DVD-R/+R format duplicates. The duplicator     cannot use Authoring DVD blank media.

Q: 33. Will the duplicated disc differ from the original and will the "chapters" be copied from the master?
A: All duplications are made using digital technology. That means that the duplications will be identical to the master disc in every     way. Everything on the master disc will be transferred exactly to the duplicated discs.

Q: 34. Why would I need a hard drive?
A: Hard drives are beneficial to ensure quality burns at higher speeds and to store data that you may need to recall at a later date.     With a hard drive, you can store important data or data you make frequent duplications from and easily recall any time you     need. Also, it ensures that you can duplicate at the true maximum speed with the best quality.

Q: 35. Does the size of the hard drive matter?
A: The larger the hard drive the more information can be stored on them. All hard drives are divided into partitions which will hold     exactly one DVD or CD regardless of the duration of the disc. Each partition can hold the data from only 1 DVD or CD. The     larger the hard drive, the more partitions the duplicator hard drive will contain.

Q: 36. Can I delete items in the hard drive when I no longer need them?
A: Yes. You can always delete or override data stored on any of your partitions at any time.

Q: 37. If I buy a duplicator now, can I install the hard drive by myself later on?
A: No. Installing the hard drive requires special wiring and pre-configuration procedures which can be only done by our certified     technicians. Any attempts to alter the machine on your own or through a non-authorized service technician will nullify the     warranty.

Q: 38. Can I select more than one partition from the duplicator hard drive and combine them on to one DVD?
A: No, you can't. Each partition represents the exact clone of the master disc. They can not be combined or truncated.

Q: 39. What are USB and Firewire connections?
A: USB or Firewire connections are mounted inside the duplicator and allow a computer with appropriate USB/Firewire links to     control one or more of the duplicator drives to use as an external recorder upon your request.

Q: 40. What is the purpose of having USB or Firewire connection(s) installed on my duplicator?
A: Installing a USB/Firewire connection(s) is useful if your data is stored on a computer that does not have a burner/recorder     installed.

Q: 41. Why do some duplicators come with USB & Firewire connections and others don't?
A: With higher speed duplicators, there's more of a chance for errors in transferring data when using the duplicator as an external     burner from your computer. Because of this, we prefer to eliminate potential problems by not offering USB and Firewire in     specific models, particularly models with speeds of 12x and higher.

Q: 42. Can I hook up my camcorder/digital camera with the duplicator by USB / Firewire?
A: No. Even though the camcorder or digital camera has a Firewire or USB connection, you cannot directly input the data onto the     duplicator. You can download the data onto a computer and use the external Firewire or USB to create a master disc from     which to make your duplications on.

Q: 43. Can I save files from a computer hard drive to the duplicator hard drive through USB or Firewire?
A: No. Computer hard drives and duplicator hard drives are two separate file systems, so they cannot communicate. The USB and     Firewire connections' allow the computer to use the duplicator as a CD or DVD external burner. You can use either of those     devices to store the data on a disc from a specified CD or DVD drive on the duplicator. Once you create that disc, you can use     it as your master disc to load into the hard drive and make your duplications.

Q: 44. Can I connect the duplicator to a computer network & generate duplications from a computer on the network?
A: No. The duplicator can not be controlled by any external connections. However, the duplicator can be connected to an individual     computer via USB/Firewire connection to allow the computer to burn data to specified burners and create a master disc to make     the duplications from.

Q: 45. Can I make duplications while I am using external USB/Firewire devices?
A: Yes, you can make copies while you are using your external USB/Firewire devices. As long as there are drives not connected     to USB/Firewire connections, they can be used to make duplications, even while you're using the USB/Firewire connections.     However, if all of the drives are connected to USB/Firewire connections, then you will not be able to make duplications at the     same time. If you're uncertain how many drives are connected to the USB/Firewire, you can easily determine this information as     the drives are labeled with either a USB or Firewire sticker.

Q: 46. What if my Firewire/USB connection doesn't work with my PC/Mac?
A: Every single PC related product has compatibility issues. Even though we have thoroughly tested the Firewire/USB     connection(s) before we shipped it out, there's still a slight chance that your PC/Mac computer is not compatible with our     Firewire/USB connection. If that happens, please contact your PC/Mac manufacture for possible configuration changes to make     it work or try it on other PC/Mac computers.

Q: 47. Does the duplicator have a warranty, and who provides the service?
A: All of the duplicators come with a standard warranty which covers parts and labor. The manufacturer will provide all services if     needed. The warranty varies depending on the model. In most cases there's a one year warranty. Check the product     specifications to get the exact information.